Terms & Conditions

Who we are and what these terms cover

These terms govern the use of staylia.it and the booking service offered through it. Staylia is a brand operated by Lodge Easy S.r.l., with registered office at Via Cipro 1, 5th floor, INT. 250/A, Brescia (BS), Italy, VAT 04723920981.

Staylia is an intermediary. We show availability and rates provided by accommodation providers through our booking partner. The accommodation service is supplied by the property. Our booking partner acts as merchant of record for the booking and payment. Staylia does not own or operate the properties and is not the hotelier. We may receive a commission from the provider when you book.

By using the site or completing a booking, you accept these terms. If you do not accept them, please do not book.

The booking process

Search results and rates are live but are not a confirmed reservation. A booking is confirmed only when the payment is authorised and you receive a confirmation email with a booking code and voucher.

To book, you must be at least 18 years old and have legal capacity. You are responsible for the accuracy of the guest details and for all guests included in the booking. The confirmation email is your voucher: show it at check-in together with a valid identity document.

We may refuse or cancel a booking if we suspect fraud, an unlawful use or a manifest error in the price or availability. In that case we will refund the amount paid for the affected booking.

Prices, taxes and payment

Prices are shown in euro unless another currency is indicated. The total shown at checkout includes the amounts listed there. Tourist tax, local fees, deposits, extras, parking or pet charges may be payable at the property and are shown separately when known.

Payment is processed by our booking partner, the merchant of record, through its payment form. Staylia does not receive or store your card details. Your card statement may show the name of our booking partner or its payment provider. Your bank may apply currency conversion or foreign transaction fees.

The charge is made when you book. If the payment is declined, reversed or not completed, the booking may be cancelled. If an obvious price or availability error occurs, we may cancel the booking and refund the amount paid.

Cancellation, changes and no-show

The cancellation policy of the rate you select is shown before payment and prevails over any general indication. Some rates are non-refundable. Accommodation services for a specific date are excluded from the right of withdrawal under Article 59(1)(a) of the Italian Consumer Code; the rate's cancellation policy still applies.

To cancel or request a change, use the booking lookup on Staylia or write to [email protected]. A cancellation is effective only when you receive our written confirmation. Changes are subject to the property's availability and policy and may involve an additional cost.

If you do not arrive or cancel after the deadline, the property may charge the amount stated in the rate policy. If the property cannot accommodate you, contact us immediately: we will help you find a comparable alternative or obtain a refund in accordance with the provider's terms and applicable law.

Your obligations

• Provide accurate and complete guest and contact details.
• Present a valid identity document at check-in and comply with the property's rules.
• Respect the maximum occupancy and the permitted use of the accommodation.
• Do not sublet, use the accommodation for commercial purposes or cause damage.
• Keep pets only where the property allows them and pay any related charges.
• Respect quiet hours and other house rules.

The property may refuse access or charge for damage, extra guests or breaches of its rules, in accordance with its terms and applicable law.

Liability

We are responsible for the proper functioning of the booking platform within the limits of applicable law. We are not the accommodation provider and we are not liable for the accommodation service, the property's acts or omissions, force majeure, or third-party services such as the payment provider, maps or internet access.

To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under mandatory law, including consumer rights.

Intellectual property and acceptable use

The site, the Staylia brand, the software and the editorial content are protected by intellectual property rights. You may use the site for personal, non-commercial bookings only. You may not scrape, copy, reverse engineer, overload, introduce malware or attempt unauthorised access.

Property photos, descriptions and rates are provided by the accommodation providers and our partners. We do not guarantee that they are free from errors, although we take reasonable care.

Privacy

We process personal data in accordance with our Privacy Policy and Cookie Policy, which form part of these terms.

Complaints, applicable law and jurisdiction

If something goes wrong, write to [email protected] first. We aim to reply within 30 days. Consumers may also contact the competent consumer dispute resolution body and the European Consumer Centre for assistance.

These terms are governed by Italian law, without prejudice to the mandatory consumer protections of your country of residence. For consumers, the competent court is the court of the place where the consumer resides or is domiciled. For business users, the courts of Brescia have exclusive jurisdiction.

Changes to these terms

We may update these terms to reflect changes in the service or the law. The version published at the time of your booking applies to that booking. Changes do not affect bookings already confirmed.

Contact

For any question about these terms, contact Lodge Easy S.r.l., Via Cipro 1, 5th floor, INT. 250/A, Brescia (BS), Italy, VAT 04723920981, or write to [email protected].